Frequently Asked Questions
What is Cartt?
How much does a cartt cost
You can get our pricing model here. The price depends on the vehicle of choice, miles driven between pick-up and drop-off (you’re charged by the miles, not driving time) and time spent loading and unloading.
How many items are included in the price of the cartt?
A CARTT is whatever can fit into a Pickup Truck, Cargo Van or Box Truck. If it can’t all fit into one CARTT, you'll need to request another CARTT to make sure all of your items get moved.
What hours does cartt operate?
Will the movers bring my items inside?
Yes of course! The movers will pickup and drop off your items right where you want them placed - stairs or not!
Will the movers protect my items?
All of the movers have moving blankets and other material to ensure the safety of your items.
How do I change the time or date of my Cartt?
You can edit your CARTT by going to your scheduled CARTT in the web app. We allow you to update whatever part of the CARTT that needs to be changed before the CARTT has been started.
When will my cartt arrive?
Your CARTT will arrive within the window you choose in the web app. You can schedule up to 30 days in advance or request on-demand to arrive as soon as 30 minutes or 1 hour depending on availability. Check our web app for available times in your area.
Do I need to wait at the pickup location?
No, actually it's best to head home, relax and wait for our CARTT team to arrive with your items! If it's a store purchase just share the receipt with the movers via text.
Can I have multiple pickups in a single Cartt?
We currently do not have anything in place to accommodate for multiple pickups. Each pickup would need to be an individual CARTT.
Can cartt help me move items within my home or from the street to my home?
Yes we can! When you request just set the pick-up and drop-off as the same locations and our movers will arrive to move whatever you need.
Can cartt take items to the city dump for me?
We sure can! You'll want to list your destination address as the nearest city dump from your pickup location. Please keep in mind that city dumps close sooner than you think, so you'll want to request early in the day! Lastly, we will charge your credit card on file for the cost of your dump disposal.
What area does cartt cover?
We are currently live in Fort Wayne, Indiana!
How do I pay for my cartt?
Payment is collected at the end of the job. Our helpers carry a Square credit/debit card processor to accept payments. WE DO NOT ACCEPT CASH OR PERSONAL CHECKS.
How do I know my scheduled cartt is on the way?
You’ll receive a confirmation text as soon as you schedule your CARTT!
May I schedule multiple Cartts in advance?
Of course! Once you schedule your first CARTT, you can go ahead and schedule as many that meet your needs. They can be at the same time or weeks apart!
Can I tip my movers?
You can tips your movers after the job completed through the Square payment processor app.
How do I speak with my mover(s)?
Once the helpers are assigned to your CARTT & en route, you have the ability to text or call the mover directly about any details or logistics. If you need to work out any details ahead of time, please edit your CARTT in the web app directly or email us at firstname.lastname@example.org
Will cartt disassemble/assemble my items?
A mover is only required to physically move the item from point A to point B. Movers expect the item to be appropriately packed beforehand.
Can I ride in the same vehicle as my stuff?
Currently we do not authorize ridesharing on our system.